At Pelletier Marketing, we stand behind the quality and craftsmanship of our products. We want you to be confident that your purchase is built to last and meets the highest standards. To support this commitment, we offer a comprehensive warranty on all our furniture and storage solutions. This Warranty Policy outlines the coverage, limitations, and how to make a claim to ensure your satisfaction and peace of mind.
If you have any questions about our warranty or need assistance, please contact us directly:
📧 Email: support@pelletiermarketing.site
đź“ž Phone: +1 603 901 7021
đź“Ť Address: 582 Dorset Blvd, Carmel, IN 46032, USA
1. Warranty Coverage
Our warranty covers defects in materials and workmanship under normal residential use. This includes but is not limited to:
Structural integrity of frames and legs
Hardware functionality (hinges, drawer slides, knobs, handles)
Finish defects (peeling, discoloration under normal conditions)
Manufacturing defects such as cracks, splits, or warping due to faulty materials
2. Warranty Duration
Standard Warranty: All products sold by Pelletier Marketing are covered by a 5-year limited warranty starting from the original date of purchase.
This warranty applies only to the original purchaser and is non-transferable.
3. What is Not Covered
This warranty does not cover damage resulting from:
Normal wear and tear (minor scratches, dents, fading)
Misuse, abuse, or neglect of the product
Improper assembly or installation by the customer or third parties
Exposure to extreme temperatures, moisture, or direct sunlight
Commercial or heavy-duty use
Accidental damage, including drops, impacts, or spills
Unauthorized repairs or modifications
4. How to Make a Warranty Claim
If you believe your product is defective and eligible for warranty service, please follow these steps:
Contact Us: Reach out via email at support@pelletiermarketing.site or call +1 603 901 7021. Provide your order number, purchase date, and a detailed description of the issue.
Provide Documentation: Include clear photos or videos showing the defect and any relevant packaging or assembly details.
Assessment: Our customer service team will review your claim and may request additional information. We reserve the right to inspect the product if necessary.
Resolution: If your claim is approved, we will offer repair, replacement parts, or a replacement product at no charge. In some cases, a refund may be provided. Shipping costs for warranty service will be determined on a case-by-case basis.
5. Limitations of Liability
Pelletier Marketing’s liability under this warranty is limited strictly to the repair, replacement, or refund of the defective product. We are not responsible for:
Incidental or consequential damages (such as loss of use, inconvenience, or damage to other property)
Costs associated with removal or reinstallation of products
Any other costs beyond the original purchase price of the product
6. Customer Responsibilities
To maintain your warranty coverage:
Follow all assembly instructions carefully.
Use products only as intended for residential use.
Avoid exposure to extreme environmental conditions.
Report any defects promptly to allow timely resolution.
7. Additional Support
Our dedicated customer support team is here to assist you throughout the warranty process and to ensure you have a positive experience with your purchase. Don’t hesitate to contact us for help or questions.
Contact Information
Pelletier Marketing
582 Dorset Blvd, Carmel, IN 46032, USA
Email: support@pelletiermarketing.website
Phone: +1 603 901 7021
