At Pelletier Marketing, your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations or could arrive damaged. Our Refund and Return Policy is designed to make the process as simple and hassle-free as possible. Please read the following guidelines carefully to understand your rights and responsibilities when returning products or requesting a refund.
If you have any questions or need assistance, please contact our customer support team:
📧 Email: support@pelletiermarketing.site
📞 Phone: +1 603 901 7021
📍 582 Dorset Blvd, Carmel, IN 46032, USA
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
The product must be purchased directly from Pelletier Marketing via our website or authorized sales channels.
Returns must be initiated within 30 calendar days from the date of delivery.
The product must be in its original condition, unused, unassembled (unless defective), and with all original packaging, tags, and accessories intact.
Some products, such as clearance items or special custom orders, may not be eligible for return. Please check the product description or contact us for details.
2. How to Initiate a Return
To start a return, please follow these steps:
Contact Customer Support: Email us at support@pelletiermarketing.site or call +1 603 901 7021 with your order number, reason for return, and photos if applicable.
Return Authorization: Our team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number along with detailed return instructions.
Package the Item: Carefully repackage the product in its original packaging or suitable protective materials to avoid damage during shipping.
Ship the Product: Use a trackable shipping method and send the item back to the return address provided in your RMA instructions.
Note: Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item sent by Pelletier Marketing
3. Refund Process
Once we receive and inspect your returned item, we will:
Notify you via email regarding the approval or rejection of your refund.
If approved, your refund will be processed to the original payment method within 7-10 business days.
Shipping fees are non-refundable unless the return is due to an error on our part.
Partial refunds may be granted if the product is not returned in its original condition or if parts/accessories are missing.
4. Exchanges
If you wish to exchange an item for a different model, color, or size, please follow the return process above to return the original item and place a new order for the desired product. We currently do not offer direct exchanges.
5. Damaged or Defective Items
If your product arrives damaged or defective, please:
Contact us immediately at support@pelletiermarketing.site or +1 603 901 7021 with photos of the damage or defect.
We will provide instructions for a replacement or refund and may arrange for product pickup if necessary.
We cover all shipping costs for damaged or defective returns.
6. Non-Returnable Items
Certain items are non-returnable for hygiene or safety reasons, including but not limited to:
Custom or personalized furniture orders
Clearance or final sale items (unless defective)
Products missing original packaging or parts
7. Important Notes
Please retain your original purchase receipt or invoice, as it is required to process returns and refunds.
Refunds may take additional time to post depending on your bank or payment provider.
Unauthorized returns without prior approval may be refused or returned to the sender.
8. Contact Us
For any questions regarding returns, refunds, or exchanges, please contact our friendly customer service team:
Pelletier Marketing
582 Dorset Blvd, Carmel, IN 46032, USA
Email: support@pelletiermarketing.site
Phone: +1 603 901 7021
