At Pelletier Marketing, we are committed to delivering your purchases in a timely and reliable manner. Whether you’re redecorating your living space or outfitting your laundry room with high-quality furniture, we understand how important fast, secure, and cost-effective delivery is to our customers. This Shipping and Delivery Policy outlines everything you need to know about how we process, handle, and deliver your orders placed on www.pelletiermarketing.site.

For any questions regarding shipping, feel free to contact us:

1. Shipping Destinations

We currently ship to:

  • All 50 states in the United States (including Alaska and Hawaii)

  • APO/FPO addresses (limited services available)

  • U.S. Territories (delivery times may vary)

Please note: We do not currently offer international shipping. We are working to expand our shipping zones in the near future.

2. Processing Time

Orders are typically processed and dispatched within 1–3 business days from the time the order is confirmed and payment is received. Processing times may vary slightly during peak seasons, promotional periods, or due to unforeseen delays (e.g., inclement weather or supply chain disruptions).

Once your order has been processed, you will receive a shipping confirmation email with tracking details.

3. Shipping Methods & Carriers

We partner with reliable and professional carriers to ensure your products arrive safely and on time. Depending on the size and weight of your item, we may use:

  • UPS

  • FedEx

  • USPS

  • Freight carriers (for oversized or bulk furniture shipments)

We reserve the right to select the most appropriate shipping method based on your location and order size.

4. Estimated Delivery Times

Standard delivery typically occurs within:

  • 3–7 business days for the continental U.S.

  • 7–10 business days for Alaska, Hawaii, and remote areas

Larger items such as wardrobes, cabinets, or storage solutions may require freight delivery, which can take up to 14 business days depending on destination and carrier scheduling.

Please note that these are estimated timelines. While we do our best to meet them, actual delivery times may vary based on carrier performance and external factors.

5. Shipping Charges

Shipping charges are calculated based on:

  • The total weight and dimensions of your items

  • Your delivery location

  • Shipping method selected at checkout

We occasionally offer free standard shipping promotions on select items or order thresholds. Be sure to check our homepage or product listings for ongoing offers.

6. Order Tracking

As soon as your order ships, you will receive a shipping confirmation email containing:

  • Carrier name

  • Tracking number

  • Tracking link (to monitor progress in real-time)

You can also log into your Pelletier Marketing account at any time to check the status of your shipment.

7. Freight Delivery Information (Large Furniture Items)

For bulky or oversized furniture products (e.g., tall storage cabinets, multi-shelf organizers), we use freight delivery services. Please be aware of the following:

  • Freight deliveries are made to curbside only unless white-glove service is arranged (if available).

  • You will be contacted by the freight carrier prior to delivery to schedule a delivery window.

  • You must be present at the scheduled delivery time to inspect and sign for the items.

Inspect the shipment upon arrival. If you notice any damage, note it on the delivery receipt and contact us immediately at support@pelletiermarketing.site.

8. Delayed, Lost or Damaged Deliveries

We take every measure to ensure your items arrive safely and on time. However, should any issue arise:

  • Lost or missing packages: If a package has been marked as delivered but is not received, contact us within 48 hours so we can investigate with the carrier.

  • Damaged goods: If your item arrives damaged, please contact us with clear photos of the product and packaging within 3 days of delivery. We will work with you to arrange a replacement or refund.

9. Undeliverable or Returned Shipments

If a shipment is returned to us due to:

  • Incorrect address provided by the customer

  • Failure to schedule freight delivery

  • Refusal to accept delivery without cause

The customer may be responsible for additional shipping and restocking fees.

10. Order Modifications or Cancellations

If you need to cancel or change your order, please contact us as soon as possible at support@pelletiermarketing.site. Once the order has been processed or shipped, we may not be able to accommodate changes or cancellations.

11. White-Glove or Room-of-Choice Delivery

At this time, Pelletier Marketing does not offer white-glove services (such as in-room placement, unpacking, or assembly). All items are delivered either via standard shipping or freight drop-off. Please ensure someone is available to move and assemble your items upon delivery.

12. Questions & Support

We are here to assist you with your order and shipping concerns. For further help, please reach out:

Pelletier Marketing
📧 Email: support@pelletiermarketing.site
📞 Phone: +1 603 901 7021
📍 Address: 582 Dorset Blvd, Carmel, IN 46032, USA